F.A.Q.

Do you need help with your EBBY?
Do you want to know more about specific electrical requirements?
You are in the right place!
Scroll through the topics below to find the answer to your questions.

WHAT CAN I DO WITH EBBY?

EBBY is the technological solution for your home combining energy saving with the latest home automation technologies. With EBBY you can:

  • reduce energy waste;
  • protect your appliances
  • monitor your consumption
  • manage home heating
  • keep your data private
  • make your home smart
SHOULD MY ELECTRICAL SYSTEM HAVE SPECIFIC REQUIREMENTS IN ORDER TO INSTALL EBBY?

A fundamental requirement for EBBY to be compatible with your home is to have a single-phase system (with power between 3 and 10 kW). By the end of 2020, we’ll be able to release also a three-phase version up to 20kW.

If you do not know what type of system is installed in your home, do not hesitate to contact our customer service. Our qualified technicians will be glad to make an inspection to help you install and set up EBBY. You need a wireless network (Wi-Fi), so remember to have your username and password at hand when EBBY is installed.

HOW MUCH SPACE DO I NEED TO INSTALL EBBY?

Before buying EBBY, make sure you have enough space to install the device: you only need 54 x 34 x 7.5 cm.

EBBY can be installed on the wall near the electrical board (standard installation) or where you prefer (customized installation): it is conceived as a designer object that matches any home style!

WHAT IF I HAVE A PHOTOVOLTAIC SOLAR PANEL?

EBBY is strongly recommended for PV modules because it reduces the overloads occurring during power peaks. It protects all your electronic devices and appliances connected to your home electrical system extending they lifecycle.

WHAT IF I HAVE A THREE-PHASE SYSTEM?

We will be launching a new version of EBBY compatible with the three-phase power system by the end of 2020. Sign up to our newsletter to receive our latest news or tell us if you have  specific needs using the form you can find on the “contacts” page.

I HAVE PURCHASED EBBY: HOW CAN I INSTALL IT?

We strongly recommend a qualified technician for the installation. The service is noninvasive and fast, with no or very few modifications to your electrical system. However, you may still need some additional work or minor structural changes depending on your system and the aesthetic result you want to get.

Click here to check the characteristics of your system.

I’LL HAVE EBBY INSTALLED BY ONE OF YOUR A QUALIFIED TECHNICIANS. WILL I BE GIVEN ALL THE INFORMATION I NEED TO USE IT BY MYSELF?

To ensure a perfect installation of EBBY, we put a team of qualified technicians at your disposal, who are able to install the device in a short time and in absolute safety. They will also provide you with all the information for a correct use of the product: they will guide you through the process needed to create and set up you account.

HOW LONG DOES THE INSTALLATION TAKE?

The installation can take between 1 and 2 hours. It might be longer if you chose a customized one. We always recommend an inspection before the installation to provide you with the most accurate information about the time and procedure required so that everything is done properly and in compliance with law.

WILL YOU SHUT OFF THE ELECTRICAL POWER DURING THE INSTALLATION?

During the installation, the power will be cut off only for a few minutes to allow our technicians to provide the service in absolute safety. At the end of the installation your system will be turned and EBBY will be perfectly working.

HOW CAN I REDUCE ENERGY WASTE WITH EBBY?

There are many ways to save energy and reduce the cost of your bills. EBBY allows you to save money improving energy efficiency: it automatically stabilizes and smooths out voltages spikes, ensuring constant energy at its best, with no intervention on your part!

In addition to this, through the Web App, EBBY will teach you how to improve your energy consumptions and save money thanks to really simple changes to your every day behaviors and habits.

Last but not least, EBBY allows you to reduce electronic waste, extending the life of all the devices and appliances connected to the system, as they will be less subject to malfunctions.

We have been working on improving consumptions to help you save money and we will continue in the future so that all the latest and innovative features developed, will be automatically and remotely added to all of our devices already installed.

HOW CAN EBBY PROTECT ME AGAINST SURGES?

Usually household appliances (televisions, computers, refrigerators …) are sensitive to changes in voltage exceeding 10% of 230V nominal value, which can cause serious damage.

Thanks to its technology, EBBY allows you to reduce these voltage surges and guarantees you a continuous monitoring and control of current spikes that might damage your appliances.

DO I NEED AN INTERNET CONNECTION TO USE EBBY?

To make full use of EBBY features such as consumption monitoring, updated notifications Via the App and Voice-Controlled Virtual assistant interaction, you need WI-FI.

If you don’t have it, EBBY will still be able to work properly and manage your energy

system by displaying luminous notifications on the device.

HOW CAN I REMOTELY CONTROL EBBY?

After setting up EBBY, you can easily control your device even if you are not at home, logging onto the Web App. Thanks to notifications and real-time metrics, you will always be updated on the energy status of your home. Microsoft Azure Sphere will ensure your data and privacy protection.

WHICH VOICE-Controlled Virtual ASSISTANTS IS EBBY COMPATIBLE WITH?

Use your voice to ask for information and know how much you are consuming, adjust your thermostat and operate the LEDs.

EBBY allows you to easily control a number of features through Alexa. We are working to integrate EBBY also with other smart home appliances such as Google Home or Apple Home Kit.

IS MY ENERGY DATA REALLY SAFE?

Ebby protects your data and your privacy thanks to Microsoft Azure Sphere technology. This means that every data within EBBY up to our cloud servers is protected by extremely advanced technologies.

HOW IS ENERGY MEASURED BY EBBY?

There are many ways to measure energy. EBBY provides you with five different metrics via the Web App, that allow you to monitor with absolute precision the electric current flowing in your home circuits. In detail you can visualize:

  • active power (kW)
  • energy (kWh)
  • input and output voltage (Volt)
DOES EBBY NEED MAINTENANCE?

EBBY doesn’t need any maintenance, it updates automatically and safely thanks to the

Microsoft Azure Sphere system.

Updates do not cause any type of power outage nor compromise the good functioning of the connected devices in any way.

EBBY features are continuously updated and released to grant you a state-of-art technology.

CAN EBBY BREAK DOWN?

Like any electronic device, EBBY is also subject to failures or malfunctions.

In this case, EBBY will automatically go into the bypass mode and allow your electrical system to operate without interruption anyway.  We will given prompt notification of any failure via the system so that we will be able to support you in recovery activities (at your request).

CAN I CUSTOMIZE EBBY AND CHANGE THE COVER?

We are designing new models to meet the different needs of our customers. In 2020 new covers in different materials will be available.

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WHEN WILL EBBY BE AVAILABLE?

EBBY will be installed in Italy from April 2020. You can already pre-order EBBY on our website and you will receive it as soon as it is available!

If you still have doubts or in needs of assistance
contact us: info@elettrone.com

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